Privacy Policy
1. Introduction
This Privacy Notice explains how BILANCI LIMITED (“we”, “us”, “our”) collect, use, disclose, and protect personal data in the course of providing accounting, tax, and business‑advisory services.
We are committed to protecting your privacy and complying with our obligations under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
2. Who We Are
Data Controller: BILANCI LIMITED
Registered Office: 85 GREAT PORTLAND STREET, LONDON, W1W 7LT
Email: info@bilanci.co.uk
Telephone: +44 (0)7999 080 651
ICO Registration Number: ZB355789
We determine the purpose and means of processing personal data for our professional and legal obligations.
3. What Data We Collect
We may collect and process the following categories of data:
o Personal identifiers: name, date of birth, address, email, phone number, National Insurance number;
o Identity verification: passport, driving licence, proof of address (KYC/AML checks);
o Business information: company details, financial statements, bank records, tax returns and payroll data;
o Employment and benefits information where we manage PAYE or payroll;
o Correspondence and communications relating to our services;
o Device and technical data (e.g., metadata from emails or secure portals, for audit and security
purposes).
4. How We Use Your Information
We use personal data to:
o Provide accounting, tax, payroll, and business‑advisory services;
o Fulfil our contractual duties under each engagement;
o Comply with legal obligations (e.g., tax law, Money Laundering Regulations 2017, Proceeds of Crime Act 2002);
o Respond to regulatory authorities such as HMRC, Companies House, or the ICO;
o Manage billing, administration, and client relationships;
o Send regulatory or indicative updates relevant to existing clients.
o We will only process personal data where a lawful basis applies – typically contract, legal obligation, or legitimate interest. Where consent is required, it will be explicit, specific, and can be withdrawn at any time.
5. Sharing and Transfers
We may share data where necessary with:
o HMRC, Companies House, and other official bodies;
o Our professional advisers or insurers (where legally required);
o Payroll/tax‑filing software providers, bank integrations, cloud platforms used to store data and secure file transfer;
o Law‑enforcement agencies if required by law.
All third parties acting as processors are assessed for data security compliance and bound by
written contracts.
We do not sell or rent client data to third parties.
Where data is transferred outside the UK, we ensure appropriate safeguards (such as UK Data Transfer Addendum or adequacy agreements) are in place.
6. Data Retention
We retain client records for at least six years after the end of the relevant tax year or as required by
law or our professional regulator.
In certain cases (e.g., AML requirements or ongoing claims), records may be retained longer where legally permissible.
Data no longer needed is securely deleted or destroyed.
7. Your Rights
Under the UK GDPR you have the right to:
o Access a copy of your personal data (subject access request);
o Request correction of inaccurate information;
o Request erasure of data (“right to be forgotten”) where legally permitted;
o Restrict or object to processing in certain circumstances;
o Data portability (transfer to another controller where technically feasible); and
o Withdraw consent for marketing communications at any time.
o Requests are handled within one month unless an extension is required due to complexity, in which case we will notify you.
8. Data Security
We implement technical and organisational measures to protect data against unauthorised access, loss, or alteration, including:
o Encrypted email communication and secure client portals;
o Restricted user access controls;
o Regular staff training on data‑protection and cyber‑security;
o Confidential‑waste shredding and secure cloud storage.
9. Complaints
If you have concerns about our use of your data, contact us at info@bilanci.co.uk. You can also complain to the ICO, if you are unhappy with how we have used your data, at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone – 0303 123 1113 (local rate) or 01625 545 745
Website: https://ico.org.uk/concerns
10. Updates to This Notice
We regularly review our privacy practices and update this Notice to comply with legal and
regulatory changes.
The current version will always be available on request or via our website.
(Effective from 1 May 2026)
